Alan’s blog

It is a New Year and I am late with my Christmas crackers again!

If you are expecting the annual virtual cracker from me it is coming … but maybe not before Twelfth Night :-/

The New Year is bringing changes, not least, as many already know, I am moving my academic role and taking up a part-time post as professor down in Birmingham University.

At Birmingham I will be joining an established and vibrant HCI centre, including long-term colleague and friend Russell Beale.  The group has recently had substantial  investment from the University leading to several new appointments including Andrew Howes (who coincidentally also has past Lancaster connections).

The reasons for the move are partly to join this exciting group and partly to simplify life as Talis is based in Birmingham, so just one place to travel to regularly, and one of my daughters also there.

Of course this also means I will be leaving many dear colleagues and friends at Lancaster, but I do expect to continue to work with many and am likely to retain a formal or informal role there for some time.

As well as moving institutions I am also further reducing my percentage of academic time — typically I’ll be just one day a week academic.  So, apologies in advance if my email responses becomes even more sporadic and I turn down (or fail to answer ) requests for reviews, PhD exams, etc.

Although moving institutions, I will, of course, continue to live up in Tiree (wild and windy, but, at the moment, so is everywhere!), so will still be travelling up and down the country; I’ll wave as I pass!

… and there will be another Tiree Tech Wave in March

I’ve been at home for the last week after six weeks travelling around the UK and elsewhere.  I’ve not kept up while on the road so doing a retrospective post on it all and need to try to catch on other half written posts.

As well as time at Talis offices in B’ham and at Lancs (including exam board week), travels have taken me to Pisa for a workshop on ‘Supportive User Interfaces’, to Koblenz for Web Science conference giving a talk on embodiment issues and a poster on web-scale reasoning , to Newcastle for British HCI conference doing a talk on fridge, to Nottingham to give a talk on extended episodic experience, and back to Lancs for a session on creativity! Why can’t I be like sensible folks and talk on one topic!

Supportive User Interfaces

Monday 13th June I attended a workshop in Pisa on “Supportive User Interfaces“, which includes interfaces that adapt in various ways to users.  The majority of people there were involved in various forms of model-based user interfaces in which various models of the task, application and interaction are used to generate user interfaces on the fly. W3C have had a previous group in this area; Dave Raggett from w3c was at the workshop and it sounds like there will be a new working group soon.  This clearly has strong links to various forms of ‘meta-level’ representations of data, tasks, etc..  My own contribution started the day, framing the area, focusing partly on reasons for having more ‘meta-level’ interfaces including social empowerment, and partly on the principles/techniques that need to be considered at a human level.

Also on Monday was a meeting of IFIP Working Group 2.7/13.4. IFIP is the UNESCO founded pan-national agency that national computer societies such as as the BCS in the UK and ACM and IEEE Computer in the US belong to.  Working Group 2.7/13.4 is focused on the engineering of user interfaces.  I had been actively involved in the past, but have had many years’ lapse.  However, this seemed a good thing to re-engage with with my new Talis hat on!

SUI: paper:

• Opening the Box: Meta-level Interfaces Needs and Solutions

Web Science Conference in Koblenz

Jaime Teevan from Microsoft gave the opening keynote at WebSci 2011.  I know her from her earlier work on personal information management, but her recent work and keynote was about work on analysing and visualising changes in web pages.  Web page changes are also analysed alongside users re-visitation patterns; by looking at the frequency of re-visitation Jaime and her colleagues are able to identify the parts of pages that change with similar frequency, helping them, inter alia, to improve search ranking.

Had many great conversations, some with people I know previously (e.g. the Southampton folks), but also new, including the group at Troy that do lots of work with data.gov.  I was particularly interested in some work using content matching to look for links between otherwise unlinked (or only partly inter-linked) datasets.  Also lots of good presentations including one on trust prediction and a fantastic talk by Mark Bernstein from Eastgate, which he delivered in blank verse!

My own contribution included the poster that Dave@Talis prepared, which was on the web-scale spreading activation work in collaboration with Univ. Athens.  Quite a niche area in a multi-disciplinary conference, so didn’t elicit quite the interest of the social networking posters, but did lead to a small number of in depth discussions.

In addition I gave talk on the more cognitive/philosophical issues when we start to use the web as an external extension to / replacement of memory, including its impact on education.  Got some good feedback from this.

Closing keynote was from Barry Wellman, the guy who started social network analysis way before they were on computers.  At one point he challenged the Dunbar number¹. I wondered whether this was due to cognitive extension with address books etc., but he didn’t seem to think so; there is evidence that some large circles predate web (although maybe not physical address books).  Made me wonder about itinerant tradesmen, tinkers, etc., even with no prostheses. Maybe the numbers sort of apply to any single content, but are repeated for each new context?

WebSci papers:

• Spreading Activation for Web Scale Reasoning: Promise and Problems
• A Shifting Boundary: the dynamics of internal cognition and the web as external representation

The HCI Conference – Newcastle

I attended the British HCI conference in Newcastle. This was the 25th conference, and as my very first academic paper in computing² was at the first BHCI in 1984, I was pleased to be there at this anniversary.  The paper I was presenting was a retrospective on vfridge, a social networking site dating back to 1999/2000, it seemed an historic occasion!

As is always the case presentations were all interesting. Strictly BHCI is a ‘second tier’ conference compared with CHI, but why is it that the papers are always more interesting, that I learn more?  It is likely that a fair number of papers were CHI rejects, so it should be the other way round – is it that selectivity and ‘quality’ inevitably become conservative and boring?

Gregory Abowd gave the closing keynote. It was great to see Gregory again, we meet too rarely.  The main focus of his keynote was on three aspects of research: novelty, value and reliability and how his own work had moved within this space over the years.  In particular having two autistic sons has led him in directions he would never have considered, and this immediately valuable work has also created highly novel research. Novelty and value can coexist.

Gregory also reflected on the BHCI conference as it was his early academic ‘home’ when he did his PhD and postdoctoral here in the late 1980′s.  He thought that it could be rather than, as with many conferences, a second best to getting a CHI paper, instead a place for (not getting the quote quite perfect) “papers that should get into CHI”, by which he meant a proving ground for new ideas that would then go on to be in CHI.

However I initially read the quote differently. BHCI always had a broader concept of HCI compare with CHI’s quite limited scope. That is BHCI as a place that points the way for the future of HCI, just as it was the early nurturing place of MobileHCI.  However CHI has now become much broader in it’s own conception, so maybe this is no longer necessary. Indeed at the althci session the organisers said that their only complaint was that the papers were not ‘alt’ enough – that maybe ‘alt’ had become mainstream. This prompted Russell Beale to suggest that maybe althci should now be real science such as replication!

Gregory also noted the power of the conference as a meeting ground. It has always been proud of the breadth of international attendance, but perhaps it is UK saturation that should be it’s real measure of success.  Of course the conference agenda has become so full and international travel so much cheaper than it was, so there is a tendency to  go to the more topic specific international conferences and neglect the UK scene.  This is compounded by the relative dearth of small UK day workshops that used to be so useful in nurturing new researchers.

I feel a little guilty here as this was the first BHCI I had been to since it was in Lancaster in 2007 … as Tom McEwan pointed out I always apologise but never come! However, to be fair I have also only been twice to CHI in the last 10 years, and then when it was in Vienna and Florence. I have just felt too busy, so avoiding conferences that I did not absolutely have to attend.

In response to Gregory’s comments, someone, maybe Tom, mentioned that in days of metrics-based research assessment there was a tendency to submit one’s best work to those venues likely to achieve highest impact, hence the draw of CHI. However, I have hardly ever published in CHI and I think only once in TOCHI, yet, according to Microsoft Research, I am currently the most highly cited HCI researcher over the last 5 years … So you don’t have to publish in CHI to get impact!

And incidentally, the vfridge paper had NOT been submitted to CHI, but was specially written for BHCI as it seemed the fitting place to discuss a thoroughly British product

vfridge paper:

• Anatomy of an Early Social Networking Site

Nottingham MRL

I was at Mixed Reality Lab in Nottingham for Joel Fischer‘s PhD viva and while there did a seminar the afternoon on “extended episodic experience” based on Haliyana Khalid‘s PhD work and ideas that arose from it. Basically, whereas ‘user experience’ has become a big issue most of the work is focused on individual ‘experiences’ whereas much of life consists of ongoing series of experiences (episodes) which together make up the whole experience of interacting with a person or place, following a band, etc.

I had obviously not done a good enough job at wearing Joel down with difficult questions in the PhD viva in the morning as he was there in the afternoon to ask difficult questions back of his own

Docfest – Digital Economy Summer School

The last major event was Docfest, which brought together the PhD students from the digital economy centres from around the country. Not sure of the exact count but just short of 150 participants I think. They come from a wide variety of backgrounds, business, design, computing, engineering, and many are mature students with years of professional experience behind them.

This looked like being a super event, unfortunately I was only able to attend for a day  However, I had a great evening at the welcome event talking with many of the students and even got to ride in Steve Forshaw‘s Sinclair C5!

My contribution to the event was running the first morning session on ‘creativity’. Surprise, surprise this started with a bad ideas session, but new for me too as the largest group I’ve run in the past has been around 30.  There were a number of local Highwire students acting as facilitators for the groups, so I had only to set them off and observe results . At the end of the morning I gave some the theoretical background to bad ideas as a method and in understanding (aspects of) creativity more widely.

Other speakers at the event included Jane Prophet, Chris Csikszentmihalyi and Chris Bonnington, so was sad to miss them; although I did get a fascinating chat with Jane over breakfast in the hotel hearing about her new projects on arts and neural imaging, and on how repetitious writing induces temporary psychosis … That is why the teachers give lines, to send the pupils bonkers!

1. The idea that there are fundamental cognitive limits on social groups with different sized circles family~6, extended family~20, village~60, large village~200 [back]
2. I had published previously in agricultural engineering. [back]

Writing at Glasgow airport waiting for flight home after nearly whole month away. I have had a really productive time first at Talis HQ and Lancs (all in the camper van!) and then visits to Southampton (experience design and semantic web), Athens (ontologies and brain-like computation) and Konstanz (visualisation and visual analytics).

Loads of intellectual stimulation, but now really looking forward to some time at home to consolidate a little.

During my time away I managed to fall downstairs, bleed profusely over the hotel floor, and break a tooth. My belonging didn’t fare any better: my glasses fell apart and my sandals and suitcase are now holding together by threads … So maybe safer at home for a bit!

I’m on the ferry on the way back to Tiree. It’s been 2 months since I was home and then only one long weekend since the end of August, so it seems both familiar and strange sitting on the Calmac ferry again as it makes its way out of Oban.

Last autumn I had a similar long stay away, then mostly in the camper van near the University as I was still working full time at Lancaster. This year I am working half time at Lancaster, but also half-time for Talis and for the first three months at Talis spending half my time on site at the Talis offices in Birmingham. After that I’ll be doing my Talis job based from home, only going down more occasionally, so after Christmas will get more time at home.

Instead of my camper van I’ve been staying a lot at the ‘Talis house’, a house near Solihull for small off-site meetings and for those like me who live a long way away from Talis’ Birmingham offices (others live in France, Italy, and the USA). It was rather claustrophobic last autumn spending most of my weekends in my office at Lancaster, so having Talis house as a base has been good. However, I do miss that snug feeling in the back of the camper van hunkering under the bedclothes, with a take-away on my knees and watching a DVD, while the van rocked in time to the whistling wind outside.

Working half time for Talis has also imposed a discipline on my time working in my University role. Since last Christmas I have been formally working half time at Lancaster (certainly getting half pay!), but as those who work in the universities know, it is hard to put a limit on things. The idea was that this meant I would get half my time to do ‘my stuff’, research and writing. Of course I knew cutting my old 80-hour weeks down to 20 or even 40 would not happen, but I would at least get a little more time than I have become used to.

One of the half expected and half surprising things about the shift to half-time working for the University last January was the way other people dealt with it.

I guess for years I have implicitly ‘educated’ both fellow academics and students in their expectations; whenever there was something to be done, a report to read or write, I would say things like “ah this weekend I’ve already got this other task to do, but I’ll do it the next weekend” — basically assuming that weekends and evenings, strictly the unpaid times, were the times when things happened. After a bit students would get used to giving me things on Friday in the expectation that I would then have time to do it.

When I shifted to half time people would extend this notion and say “ah now you have more time you can do X”: reviews, reading student work, etc. As I said this was half expected, I had the feeling I would need to re-educate people. However, what surprised me was not that people acted this way, but that they said it, and even wrote it in emails. I would have thought that when they saw it explicitly in front of them they would think, “oh no Alan now has less time for these things”, but no; it is amazing how little we notice of what we say and do.

Anyway now things are different. Instead of it being ‘my time’ that my academic life intruded into, it is now Talis’ time and this is something others can respect more, and I guess I also respect more than my own time.

So how is it working — really being a half-time academic?

In fact of course, I still work most weekends and long days, so I have somewhat more than a full-time week of effort, so I am not yet down to 20 hours of university work, but certainly a lot less time then when I was simply trying to protect my own (unpaid!) time.

In January when I shifted to half-time, I said I’d do a day a week while at home effectively eating nearly half of my ‘half time’, meaning I was expecting to spend about 60 days a year away from home whether on site in Lancaster or travelling. In fact during this Autumn alone, by Christmas I will have spent 53 days either on site in Lancaster or travelling on University business, that is more than 2/3 of the formal 75 working days in the period and nearly all my annual ‘not at home’ Lancs working days! This doesn’t seem to add up given 1/2 time spent in B’ham, but of course the 53 days of Lancaster time includes many weekends away while travelling that I wasn’t used to counting when a ‘full time’ academic.

I clearly need to cut this down further! However, even now, being stricter than I was with ‘my time’, cracks are beginning to show. I can see students getting unhappy as it takes me longer to find time to read things they have written, and colleagues patiently realising that email to me is getting even less reliable. So much of the life of an academic depends on things done in ‘extra time’ whether weekends or evenings, or in my case earlier in the year unpaid time; when you cut back on that things simply do not happen.

From Christmas I will not have the imposed discipline of days at the offices at Talis, so will need to maintain this more for myself. However, the last few months have helped and I will certainly keep careful records to make sure Talis gets its fair share of my time and that the University does not consume so much of my ‘own’ time as rest is also part of working well.

Even though I have effectively ‘used up’ most of my university on-site/travelling days, I will of course not say “no more until next September’ (!), but will at least try to control it more. And I will also try to let some of the more balanced view of work and life I am learning at Talis influence my attitudes at the University.

And no, I won’t be reading email this evening.

In “Adrift in Caledonia“, Nick Thorpe is in the Shetland Isles speaking to Stuart Hill (aka ‘Captain Calamity’).  Stuart says:

“What does qualification mean? … Grammatically, a qualification limits the meaning of a sentence. And that’s what qualifications seem to do to people. When you become a lawyer it becomes impossible to think of yourself outside that definition. The whole of the education system is designed to fit people into employment, into the system. It’s not designed to realise their full creativity.”

Now Stuart may be being slightly cynical and maybe the ‘whole of education system’ is not like that, but sadly the general thrust often seems so.

Indeed I recently tweeted a link to @fmeawad‘s post “Don’t be Shy to #fail” as it echoed my own long standing worries (see “abject failures“) that we have a system that encourages students to make early, virtually unchangeable, choices about academic or career choices, and then systematically tell them how badly they do at it. Instead the whole purpose of education should be to enable people to discover their strengths and their purposes and help them to excel in those things, which are close to their heart and build on their abilities.  And this may involve ‘failures’ along the way and may mean shifting areas and directions.

At a university level the very idea behind the name ‘university’ was the bringing together of disparate scholars.  In “The Rise and Progress of  Universities” (Chapter 2. What is a University?, 1854) John Henry Newman (Cardinal Newman, recently beatified) wrote:

“IF I were asked to describe as briefly and popularly as I could, what a University was, I should draw my answer from its ancient designation of a Studium Generale, or “School of Universal Learning.” This description implies the assemblage of strangers from all parts in one spot;—from all parts; else, how will you find professors and students for every department of knowledge? and in one spot; else, how can there be any school at all? Accordingly, in its simple and rudimental form, it is a school of knowledge of every kind, consisting of teachers and learners from every quarter. Many things are requisite to complete and satisfy the idea embodied in this description; but such as this a University seems to be in its essence, a place for the communication and circulation of thought, by means of personal intercourse, through a wide extent of country.”

Note the emphasis on having representatives of many fields of knowledge ‘in one spot’: the meeting and exchange, the flow across disciplines, and yet is this the experience of many students?  In the Scottish university system, students are encouraged to study a range of subjects early on, and then specialise later; however, this is as part of a four year undergraduate programme that starts at 17.  At Lancaster there is an element of this with students studying three subjects in their first year, but the three year degree programmes (normally starting at 18) means that for computing courses we now encourage students to take 2/3 of that first year in computing in order to lay sufficient ground to cover material in the rest of their course.  In most UK Universities there is less choice.

However, to be fair, the fault here is not simply that of university teaching and curricula; students seem less and less willing to take a wider view of their studies, indeed unwilling to consider anything that is not going to be marked for final assessment.  A five year old is not like this, and I assume this student resistance is the result of so many years in school, assessed and assessed since they are tiny; one of the reasons Fiona and I opted to home educate our own children (a right that seems often under threat, see “home education – let parents alone!“).  In fact, in the past there was greater degree of cross-curricula activity in British schools, but this was made far more difficult by the combination of the National Curriculum prescribing content,  SATs used for ‘ranking’ schools, and increasingly intrusive ‘quality’ and targets bureaucracy introduced from the 1980s onwards.

Paradoxically, once a student has chosen a particular discipline, we often then force a particular form of breadth within it.  Sometimes this is driven by external bodies, such as the BPA, which largely determines the curriculum in psychology courses across the UK.  However, we also do it within university departments as we determine what for us is considered a suitable spread of studies, and then forcing students into it no matter what their leanings and inclinations, and despite the fact that similar institutions may have completely different curricula.  So, when a student ‘fails’ a module they must retake the topic on which they are clearly struggling in order to scrape a pass or else ‘fail’ the entire course.  Instead surely we should use this this as an indication of aptitude and maybe instead allow students to take alternative modules in areas of strength.

Several colleagues at Talis are very interested in the Peer 2 Peer University (P2PU), which is attempting to create a much more student-led experience. I would guess that Stuart Hill might have greater sympathy with this endeavour, than with the traditional education system.  Personally, I have my doubts as to whether being virtually / digitally ‘in one spot‘ is the same as actually being co-present (but the OU manage), and whether being totally student-led looses the essence of scholarship, teaching¹ and mentoring, which seems the essence of what a university should be. However, P2PU and similar forms of open education (such as the Khan Academy)  pose a serious intellectual challenge to the current academic system: Can we switch the balance back from assessment to education?  Can we enable students to find their true potential wherever it lies?

1. Although ‘teaching’ is almost a dirty word now-a-days, perhaps I should write ‘facilitating learning’! [back]

Expert witnesses often testify in court cases whether on DNA evidence, IT security or blood splatter patterns.  However, in the days of Web 2.0 who is the ‘expert’ witness?  Would then true Web 2.0 court submit evidence to public comments, maybe, like the Viking Thing or Wild West lynch mob, a vote of the masses using Facebook ‘Like’ could determine guilt or innocence.

However, it will be a conventional judge, not the justice of social networks, who will adjudicate if the hoteliers threatening to sue TripAdvisor¹ do indeed bring the case to court. When TripAdvisor seeks to defend its case, they will not rely on crowd-sourced legal opinions, but lawyers whose advice is trusted because they are trained, examined and experienced and who are held responsible for their advice.  What is at stake is precisely the fact that TripAdvisor’s own site has none of these characteristics.

This may well, like the Shetland newspaper case in the 1990s², become a critical precedent for many crowd-sourced sites and so is something we should all be watching.

Unlike Wikipedia or legal advice itself, ‘expertise’ is not the key issue in the case of TripAdvisior: every hotel guest is in a way the best expert as to their own experience.  However, how is the reader to know that the reviews posted are really by disgruntled guests rather than business rivals?  In science we are expected to declare sources of research funding, so that the reader can make judgements on the reliability of evidence funded by the tobacco or oil industry or indeed the burgeoning renewables sector.  Those who flout these conventions and rules may expect their papers to be withdrawn and their careers to flounder.  Similarly if I make a defamatory public statement about friend, colleague or public figure, then not only can the reliability of my words be determined by my own reputation for trustworthiness, but if my words turn out to be knowingly or culpably false and damaging then I can be sued for libel.   In the case of TripAdvisor there are none of the checks and balances of science or the law and yet the impact on individual hoteliers can make or break their business.    Who is responsible for damage caused by any untrue or malicious reviews posted on the site: the anonymous ‘crowd’ or TripAdvisor?

Of course users of review sites are not stupid, they know (or do they) that anonymous reviews should be taken with a pinch of salt.  My guess is that a crucial aspect of the case may be the extent to which TripAdvisor itself appears to lend credence to the reviews it publishes.  Indeed every page of TripAdvisior is headed with their strap line “World’s most trusted travel advice™”.

At the top of the home page there is also the phrase “Find Hotels Travelers Trust” and further down, “Whether you prefer worldwide hotel chains or cozy boutique hotels, you’ll find real hotel reviews you can trust at TripAdvisor“.  The former arguably puts the issue of trust back to the reviewers, but the latter is definitely TripAdvisor asserting to the trustworthiness of the reviews.

I think if I were in TripAdvisor I would be worried!

Issues of trust and reliability, provenance and responsibility are also going to be an important strand of the work I’ll be part of myself  at Talis: how do we assess the authority of crowd-sourced material, how do we convey to users the level of reliability of the information they view, especially if it is ‘mashed’ from different sources, how do we track the provenance of information in order to be able to do this?   Talis is interested because as a major provider and facilitator of open data, the reliability of the information it and its clients provide is a crucial part of that information — unreliable information is not information!

However, these issues are critical for everyone involved in the new web; if those of us engaged in research and practice in IT do not address these key problems then the courts will.

1. see The Independent, “Hoteliers to take their revenge on TripAdvisor’s critiques in court“, Saturday 11th Sept. 2010 [back]
2. The case around 1996/1997 involved the Shetland Times obtaining a copyright against ‘deep linking’ by the rival Shetland News, that is links directly to news stories bypassing the Shetland News home page.  This was widely reported at the time and became an important case in Internet law: see, for example, Nov 1996 BBC News story or netlitigation.com article.  The out of court settlement allowed the deep linking so long as the link was clearly acknowledged.  However, while the settlement was sensible, the uncertainty left by the case pervaded the industry for years, leading to some sites abandoning link pages, or only linking after obtaining explicit permissions, thus stifling the link-economy of the web. [back]

It is the end of the summer, the September rush starts (actually at the end of August) and on Friday I’ll be setting off on the ferry and be away from home for all of September and October   Of course I didn’t manage to accomplish as much as I wanted over the summer, and didn’t get away on holiday … except of course living next to the sea is sort of like holiday every day!  However, I did take some time off when Miriam visited, joining her on cycle rides to start her training for her Kenyan challenge — neither of us had been on a bike for 10 years!  Also this last weekend saw the world come to Tiree when a group of asylum seekers and refugees from the St Augustine Centre in Halifax visited the Baptist Church here — kite making, songs from Zimbabwe and loads of smiling faces.

In September I also hand over departmental personnel duty (good luck Keith ).  I’d taken on the HR role before my switch to part-time at the University, and so most of it stayed with me through the year (Note, if you ever switch to part-time, better to do so before duties are arranged!). Not sorry to see it go, the people bit is fine, but so much paper filling!

… and beginnings … in September (next week!) I also start to work part-time with Talis.  Talis is a remarkable story.  A library information systems company that re-invented itself as a Semantic Web company and now, amongst other things, powering the Linked Data at data.gov.uk.

I’ve known Talis as a company from its pre-SemWeb days when aQtive did some development for them as part of our bid to survive the post-dot.com crash.   aQtive did in the end die, but Talis had stronger foundations and has thrived¹.  In the years afterwards two ex-aQtive folk, Justin and Nad, went to Talis and for the past couple of years I have also been on the external advisory group for their SemWeb Platform.  So I will be joining old friends as well as being part of an exciting enterprise.

1. Libraries literally need very strong foundations.  I heard of one university library that had to be left half empty because the architect had forgotten to take account of the weight of books.  As the shelves filled the whole building began to sink into the ground. [back]

Just took a quick peek at the new JISC report “Edgeless University: why higher education must embrace technology” prompted by a blog about it by Sarah Bartlett at Talis.

The report is set in the context of both an increasing number of overseas students, attracted by the UK’s educational reputation, and also the desire for widening access to universities.  I am not convinced by the idea that technology is necessarily the way to go for either of these goals as it is just so much harder and more expensive to produce good quality learning materials without massive economies of scale (as the OU has).  Also the report seems to mix up open access to research outputs and open access to learning.

However, it was not these issues, that caught my eye, but a quote by Thomas Kealey vice-chancellor of the University of Buckingham,  the UKs only private university.  For three years Buckingham has come top of UK student satisfaction surveys, and Kealey says:

This is the third year that we’ve come top because we are the only university in Britain that focuses on the student rather than on government or regulatory targets. (Edgeless University, p. 21)

Of course, those in the relevant departments of government would say that the regulations and targets are inteded to deliver education quality, but as so often this centralising of control, (started paradoxically in the UK during the Thatcher years), serves instead to constrain real quality that comes from people not rules.

In 1992 we saw the merging of the polytechnic and university sectors in the UK.  As well as diffferences in level of education, the former were tradtionally under the auspices of local goverment, whereas the latter were independent educational isntitutions. Those in the ex-polytechnic sector hoped to emulate the levels of attaiment and ethos of the older universities.  Instead, in recent years the whole sector seems to have been dragged down into a bureacratic mire where paper trails take precidence over students and scholarship.

Obviously private institutions, as  Kealey suggests, can escape this, but I hope that current and future government can have the foresight and humility to let go some of this centralised control, or risk destroying the very system it wishes to grow.

It is one of those things that has bugged me for years … and if it was right I would probably not even notice it was there – such is the nature of good design, but …  when I am saving a file from an application and I already have a folder window open, why is it not easier to select the open folder as the destination.

A scenario: I have just been writing a reference for a student and have a folder for the references open on my desktop. I select “Save As …” from the Word menu and get a file selection dialogue, but I have to navigate through my hard disk to find the folder even though I can see it right in front of me (and I have over 11000 folders, so it does get annoying).

The solution to this is easy, some sort of virtual folder at the top level of the file tree labelled “Open Folders …” that contains a list of the curently open folder windows in the finder.  Indeed for years I instinctively clicked on the ‘Desktop’ folder expecting this to contain the open windows, but of course this just refers to the various aliases and files permamently on the desktop background, not the open windows I can see in front of me.

In fact as Mac OSX is built on top of UNIX there is an easy very UNIX-ish fix (or maybe hack), the Finder could simply maintain an actual folder (probably on the desktop) called “Finder Folders” and add aliases to folders as you navigate.  Although less in the spirit of Windows, this would certainly be possible there too and of course any of the LINUX based systems.  … so OS developers out there “fix it”, it is easy.

So why is it that this is a persistent and annoying problem and has an easy fix, and yet is still there in every system I have used after 30 years of windowing systems?

First, it is annoying and persistent, but does not stop you getting things done, it is about efficiency but not a ‘bug’ … and system designers love to say, “but it can do X”, and then send flying fingers over the keyboard to show you just how.  So it gets overshadowed by bigger issues and never appears in bug lists – and even though it has annoyed me for years, no, I have never sent a bug report to Apple either.

Second it is only a problem when you have sufficient files.  This means it is unlikely to be encountered during normal user testing.  There are a class of problems like this and ‘expert slips’¹, that require very long term use before they become apparent.  Rigorous user testing is not sufficient to produse usable systems. To be fair many people have a relatively small number of files and folders (often just one enormous “My Documents” folder!), but at a time when PCs ship with hundreds of giga-bytes of disk it does seem slighty odd that so much software fails either in terms of user interface (as in this case) or in terms of functionality (Spotlight is seriously challenged by my disk) when you actually use the space!

Finally, and I think the real reason, is in the implementation architecture.  For all sorts of good software engineering reasons, the functional separation between applications is very strong.  Typically the only way they ‘talk’ is through cut-and-paste or drag-and-drop, with occasional scripting for real experts. In most windowing environments the ‘application’ that lets you navigate files (Finder on the Mac, File Explorer in Windows) is just another application like all the rest.  From a system point of view, the file selection dialogue is part of the lower level toolkit and has no link to the particular application called ‘Finder’.  However, to me as a user, the Finder is special; it appears to me (and I am sure most) as ‘the computer’ and certainly part of the ‘desktop’.  Implementation architecture has a major interface effect.

But even if the Finder is ‘just another application’, the same holds for all applications.  As a user I see them all and if I have selected a font in one application why is it not easier to select the same font in another?  In the semantic web world there is an increasing move towards open data / linked data / web of data², all about moving data out of application silos.  However, this usually refers to persistent data more like the file system of the PC … which actually is shared, at least physically, between applications; what is also needed is that some of the ephemeral state of interaction is also shared on a moment-to-moment basis.

Maybe this will emerge anyway with increasing numbers of micro-applications such as widgets … although if anything they often sit in silos as much as larger applications, just smaller silos.  In fact, I think the opposite is true, micro-applications and desktop mash-ups require us to understand better and develop just these ways to allow applications to ‘open up’, so that they can see what the user sees.

1. see “Causing Trouble with Buttons” for how Steve Brewster and I once forced infrequent expert slips to happen often enough to be user testable [back]
2. For example the Web of Data Practitioners Days I blogged about a couple of months back and the core vision of Talis Platform that I’m on the advisory board of. [back]

Discussions on the Talis Platform Advisory Group prompted me to look at some of the APIs of new Semantic-Web-like services such as Freebase¹.

Freebase is interesting as its underlying representation is graph/relationship based like RDF, but its Metaweb Query Language (MQL) uses JSON which is a more programming-like whole and parts representation with arrays and slots. Facebook’s new Data Store API also has objects and associations, but does not use RDF or other obvious web technologies.

So the question is – if the closest things to Semantic Web apps on the internet don’t use SemWeb techology like RDF, SPARQL etc. … are these SemWeb techologies fit for purpose or indeed useful at all?

I think the answer is that (i) partly they are not fit for purpose – caught in a backwater by their history, but (ii) that is like all things and they are what we have got, and (iii) we can use some of the tools of computing to make them work …

(more…)

1. listen to Talis’ pod cast interview with Jamie Taylor Freebase’s ‘Minister of Information’ (sic). [back]